Paper

#	Evaluation Area	This Month	Last Month	Last Quarter	YTD Avg
Website Inquiry - Overall Score		66%	50%	66%	70%
1.	User Experience	53%	53%	53%	53%
2.	Ease of requesting quote	61%	61%	61%	61%
3.	Ease of booking test drive	75%	75%	75%	75%
4.	Response from dealer	73%	73%	73%	73%

Telephonic Inquiry - Overall Score		59%	59%	59%	59%
1.	Initial Greeting	59%	59%	59%	59%
2.	Interaction with SC	59%	59%	59%	59%
3.	SC's knowledge	74%	74%	74%	74%
4.	Call Closing Formalities	34%	55%	34%	55%
5.	Impression of Dealership	71%	71%	71%	71%

Showroom Visit - Overall Score		62%	62%	62%	62%
1.	Initial Greeting	68%	68%	68%	68%
2.	Interaction with SC	57%	57%	57%	57%
3.	SC's Selling Skill	49%	49%	49%	49%
4.	Test Drive Experience	62%	62%	62%	62%
5.	Facility Environment	61%	61%	61%	61%
6.	Impression of Dealership	61%	61%	61%	61%

66 %

59 %

62 %

78%

A short summary of overall score report of dealers across the country.

67%

45%